![]() Viviandra (so) was an awesome server there. Our only complaint there was that the water was like bath water. The Sky Bar was beautiful and Pablo was always there for us! We spent our majority of our time in the preferred pool, the swim up bar was awesome. The service was excellent pretty much everywhere we went. The majority of the restaurants were outdoors and we were there in July so it was stupid hot and humid and we wished the restaurants would have been indoors for a little reprieve from the heat. The food was just ok for us, the best were the fish tacos at Oceana and the omelettes at Market. ![]() Our room was cleaned everyday and the fridge and snacks were replenished daily. We were in the Preferred section, the room was absolutely gorgeous and very clean. This was our first visit to Secrets Aura, my husband and I travelled there with my brother and sister in law. Just beware when booking - this Secrets is not the typical Secrets. Cozumel is a beautiful quiet island - go check it out. The service in the restaurants were great - Antonio and Fabian were awesome, they actually took away from the negative from the rooms and the front desk people, who if I didn't keep checking back with them about moving - would have still been stuck in the old dingy room. Just be careful booking - ask for a remodeled room. Who knew? So finally our last 2 days there they moved us to a preferred room - what a difference. After contacting my travel agent where we purchased the trip - she contacted the resort - so I went back to the front desk again, the gentleman that I was talking to, pushed back and told me - no offense but you did pay for a cheaper room. The lady at the desk said she would look into it, and let us know. So I went to the front desk and asked to be moved - even offered to pay for it. So why not? When we first walked into our room - we noticed, it was dingy and dark, and the bathroom, looked like it had seen better days. I felt terrible when we first got there, because we had convinced our friends to go to Secrets, my husband and I had been to Secrets before and loved the quality of the rooms and service that we received in Jamaica. Junior suite - not really sure where the suite in that title came from. Let me start off by saying that we thought with had upgraded our room with a swim up. The service in the restaurants were great - Antonio and Fabian were awesome, they actually took. Unwind at the end of the day with a drink at the beach bar or the poolside bar.Let me start off by saying that we thought with had upgraded our room with a swim up. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.Įnjoy international cuisine at Windows, one of the resort's many dining establishments, which include 5 restaurants and a coffee shop/cafe. Rates include meals and beverages at onsite dining establishments. This resort also features complimentary wireless Internet access, concierge services, and an arcade/game room. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. ![]() Conveniences include phones, as well as safes and desks. Bathrooms have designer toiletries and hair dryers. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Make yourself at home in one of the 266 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. ![]()
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